Returns & Exchanges
At Lounge, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for hassle-free returns and exchanges on all eligible items. Our goal is to ensure your shopping experience is as comfortable as our products.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the products are in unworn, original condition.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing