Frequently Asked Questions

Everything you need to know about shopping with Lounge.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. International delivery times vary by location, typically ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout based on your destination.

How can I change or cancel my order?

To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer support team via live chat.